Taking care of everything

Accidents happen and they can be a total pain to deal with so our in house team take the problem out of your hands. Our Accident Management specialists are trained to City & Guilds, Thatcham and Audatex certification. We also follow the BSI’s body shop accreditation scheme and work with Preferred Service Providers. The team act as a central point of contact between all parties and can be accessed directly though our dedicated driver hotline.

  • Driver hotline available 24 hours a day, 365 days a year
  • Claims can be administered in house via Audatex
  • Downtime management including mobile body shop solution
  • Uninsured loss recovery, which we handle in house, working in partnership with Opus Claims Solutions Ltd
  • Management of any non fault accidents, working in partnership with Accident Exchange
  • Roadside recovery
  • Proactive risk management through detailed reporting and analysis

Downtime Management

If you have an accident, we need to react quickly so we have a dedicated network of repairers strategically positioned throughout the UK. All of which use the Audatex system to assess damage and we use the latest version of AudaEnterprise Gold. This advanced system speeds up the transfer of estimates and images between our approved repairers and our Accident Management team. More often than not, it negates the need for an engineer to inspect damaged vehicles and ensures that we are only authorising work that relates to the reported claim.

For smaller repairs, we can proactively manage the situation by liaising with our partner, AutoRestore, who has nationwide coverage. With 170 mobile body shops they are specifically designed to minimise lead times. They’ll come direct to the driver and all repairs are completed within one day so there’s no need for a courtesy car.

Uninsured Loss Recovery

Speed and claim success rate have been the deciding factors when choosing our partner in this field. Opus Claim Solutions has a superb track record in both of these areas, with a success rate of 98% for successful claims and an average of 95 days for recouping money

And with our super efficient in-house management service we’ll make sure you recoup all costs for a no-fault accident in no time.

Credit Hire

Controlling costs and reducing the downtime of your company vehicles is crucial so we’ve partnered up with Accident Exchange, one of the largest providers of credit hire vehicles. If one of your drivers is involved in an accident, and it’s not their fault, we can provide a like for like replacement vehicle (up to 3.5t)free of charge. Vehicles 3.5t-7.5t will be reviewed on a case-by-case basis.

We’ll call the driver to get the details of the accident and once we’ve established that they are not at fault, the vehicle will be dispatched. The cost is then charged to the insurance company of the driver who caused the accident using pre-agreed rates.

Improving Fleet Efficiency (risk management and driver training)

To make sure we keep upping our levels of service, any Accident Management information is proactively reviewed during regular meetings with your dedicated Account Management team.

By looking at all the data from our fleet management system we’re able to automatically highlight any trends and make recommendations to increase the efficiency of your fleet. Managing your fleet’s risk profile is also more important than ever with the recent introduction of the corporate manslaughter act. 

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What people say

Thanks for providing us with such an excellent service, your team are fast friendly and efficient, I...

Bill Smith, Head of Facilities Management, The Dogs Trust

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