Frequently Asked Questions

We are here to help guide you and your needs

Visit our Travelling: UK and Abroad page.

For a certain amount of time, your car is covered by the manufacturer’s breakdown cover but this varies by manufacturer so check your handbook and if you’re still unsure, give your Venson Account Executive a call or dial 03300 947 817.

French motorways are managed privately so, if you break down on the autoroute or in a service area the AA aren’t able to attend. For help follow these simple steps: Go to the nearest emergency box or phone and dial 17. The official motorway breakdown service will come and help you out. Once you’ve been towed, make sure you call the AA’s 24 hour helpline on 04 72 12 03.

What to do elsewhere in France or rest of Europe: Call the AA’s 24 hour helpline on 00 33 472 17 12 13.

The easiest way is to book online. You can specify dates, location, service type, book a hire car and we’ve also got a collection and delivery option. If you need any more help then get in touch with your Venson Account Executive. You’ll find the number on your driver card. Make sure you keep on top of your service because missing one will affect your warranty and might cost your company money.

We’ll let you know four weeks before your car is due for an MOT but you can also request one using our book online.

In order to minimise any inconvenience to you, Venson offers a mobile tyre fitting service that can provide tyre replacement in most locations across the UK. Mobile tyre fitting can be booked online. Alternatively contact your dedicated Venson Account Team, the number can be found on your Venson Driver Assistance card.

Usually yes. Not a problem. Get in touch or complete the contact form online and we’ll see what we can do to help.

Yes, the BVRLA standards highlights the key information you should be aware of.

The Venson Winter Driving Guide is available for download. This guide gives practical tips for winter driving as well as an overview of products and services which are available to help keep vehicles on the road during adverse weather conditions.